What if I don't have a Commencement of ID or a Primary ID?

Please contact our customer support team via email at support@nationalcrimecheck.com.au. Please include your ID reference number, first name and surname in the email.

We will advise you of your options, this may include letting you know you have to apply for updated documents.  There are some circumstances where we can assist. 

Most emails are answered within two business days.