Frequently Asked Questions

Quick answers to the most common issues

We have an extensive knowledgebase of frequently asked questions covering many topics including identity uploading, refunds, result delays, and more.

Our knowledgebase is the fastest way to get answers to any issues you may be having with your checks.

Contact Our Team

Get in touch with our Australian support team

Our fully Australian support team are available via email and phone. You can easily contact our team to discuss any issues with your check.

Existing business clients can make use of our extensive help documentation as required.

You can also contact your support manager at any time. Use the Get Help button in your dashboard to get their contact details.

Please contact our friendly sales team for more information about our products and services