Scam calls and emails

Current Scam Alerts

From the Australian Federal Police: Be aware of suspicious phone calls saying they are from the National Crime Authority advising you owe money and a warrant will be issued if you don't pay. The AFP will never phone you making these threats — Hang up! It's a scam.

Current known scam calls:

• Suspicious phone calls from mobile numbers saying they are advising that there is a tax debt outstanding and threataning to revoke the tax file number 
• "This is National Crime Check and there has been some illegal activity on your bank account" 
• "This is National Crime Check and you have provided the wrong ABN number and you are going to get arrested" 

Scam Phone Calls

Scams target everyone. Scammers use stealth, surprise and clever tactics to get what they want, which may be your money or your personal details. No-one is too smart to be scammed.

For more information, see the ACMA (Australian Communications and Media Authority) page about Phone Scams.

Legitimate contact from NCC

The following system-generated emails from National Crime Check are legitimate:

• Invitation to commence a check
• One-time confirmation codes
• Reminder to complete your check
• Requests to update your identity
• Notification that your check has been sent or queued
• Notification of a delay in your processing
• Results as a link or attachment

The following system-generated sms messages are legitimate:

• One-time confirmation codes
• Requests to update your identity
• Notification that results have been sent

Non-legitimate contact from NCC

National Crime Check DOES NOT make automated or system-generated phone calls.

Our team will never call you using a mobile phone number; our calls will have an outbound number of a Melbourne landline number (03 7003 9xxx).

We will never call you requesting payment over the phone. Credit card payments are only processed using a webform. We do not accept PayPal, Western Union, iTunes, etc.